Suite sophistication, all in one place
Combining optimized staffing with employee engagement possibilities, Teleopti WFM enhances visibility, adaptability and performance.
Mobile-ready, agent-friendly, meet a solution that catalyzes operational potential in the cloud or on-premise.
- • Forecast and plan upcoming work volumes to meet demand
- • Analyze and improve real-time performance and agent activities
- • Empower and involve employees in aligned planning processes
- • Notify staff of updates with clear communication channels
- • Train and develop the competency of employees
Teleopti is a Swedish innovator in human resource management software. Advanced algorithms and modern organization methods allow you to simplify the interaction and involve employees in the workflow. The company aims to produce and improve products to help contact centers optimize their working time and workload to allocate time to the most important thing - meeting with customers. One of the fundamental principles of the company is professionalism, so do not doubt the quality and reasonableness of their product. The company receives the highest status from Great Place To Work for 5 years in a row.
The only product of the company is an innovative solution for personnel management. This solution is designed to reduce downtime, improve the adaptability of new employees, and improve work efficiency.
Forecasting and planning allow you to evaluate productivity and plan further actions. Convenient summary schedules gathering together a large amount of information can give an accurate picture of the company's development vector. With the help of analysis tools, you can track data of interest, compare indicators and have a clear idea of the entire company's work after looking at only one report. A convenient task control panel in real-time allows you to see all the processes taking place, at what stage the work is, and what time limits there are. With the help of the company's solution, convenient collaboration and planning tools for employees have been created. Flexible instruments, calendars, notes, and a thoughtful user interface, allow one to look at the screen and see what work or meetings are scheduled for the day. Working with all the tools does not require additional training, everything is intuitively clear and easy to learn. Automation and synchronization tools increase employee efficiency and engagement. A well-thought-out notification system will not annoy but delicately remind the user about the upcoming event and synchronize with the application on the smartphone, thus the employee will always understand his daily routine and be able to plan it more effectively. Also, the solution has convenient instruments for creating courses and employee training. The user simply creates a course, selects a date, a group of employees, and everyone receives an alert about the start of training. The arsenal of the solution also includes the ability to connect to their client workflows. Thus, the customer will always know at what stage his question is.
Zoom is a leader in providing enterprise-class video calling tools. A key product of the company is a cloud-based service that allows you to organize video conferencing using not only an application on a computer but also connecting with a mobile device or even fixed phones and specialized conference systems. The company's solutions in 8 years received worldwide recognition. Zoom helps to ensure stable video communication between business units in different cities or countries.
All-in-one advanced software is suitable for simple chats as well as for providing the best video experience. Thanks to modern stream processing algorithms, the user receives the highest video quality even at low Internet speed.
To install the application, the user does not need the help of an IT specialist. Thanks to cloud technologies, you can just download the application to your device and join the conference in a couple of clicks.
All functions are already available in the basic version. The maximum number of participants that is supported by video chat is 1000 people. With the convenient feature of sorting fields, you can arrange 49 participants on one screen. For remote employees, there is a function of background substitution. Useful for the corporate sector will be the function of conducting surveys, with the option of collecting statistics, scheduling, etc. Also interesting will be the possibility of broadcasting straight from the app, with a total of 10,000 viewers.
Features focused on better experience:
- Level the playing field with everyone on video. Meetings scale up to 1,000 people on video, 49 per screen
- Integrates into your workflows
- One-click joining from anywhere
- Play video with audio (no upload required)
- Virtual backgrounds and touch up my appearance filter
- Polls, chat, and non-verbal feedback to know your audience engagement
- Personal meeting IDs
- Recordings with transcripts
- Integrated chat to keep the conversation going between meetings
- Top rated by users
Atlassian is a software developer for software developers. Years of experience and a staff of professionals allow the company to develop the best solutions in the industry. Programs developed by Atlassian covers a wide range of software categories for developers. Starting from extensions for popular file storage services to own bug tracking systems. Collaboration programs, project management systems, task managers, thoughtful closed chat rooms and much more are all Atlassian software solutions.
The company offers a complete set of tools required for software developers. Jira Software - a product for collaboration, planning, software release, and workflow tracking. A world-class product aimed at development teams adhering to Agile. Bitbucket - for working with code, sharing, and tracking different versions of files using the popular Git repository. Also, developers will benefit from Confluence - an area for resolving issues, discussing problems, creating and organizing document storage.
The company constantly improves its products, collects feedback and tests its solutions within the company. Endless improvement and creation of the best products and technologies that simplify software development and overtake today - are the main vectors of the company.
McAfee is a global leader in cybersecurity. The solutions being developed cover the full range of users in need of protection, ranging from individuals with antivirus for smartphones to small and medium-sized businesses and ending with the best-advanced technologies and tools for large corporations and government agencies. It is also important to single out the intellectual technology of forecasting threats developed by the company’s engineers for the early calculation of possible attacks and their subsequent blocking. McAfee antivirus solutions provide users, no matter whether it’s a big company or a single home computer, with timely and maximum protection against modern “no-file” attacks, malware, virus applications, and even zero-day attacks.
McAfee anti-virus solutions keep up with the times and offer users modern cloud technologies. All the computational capabilities of the threat recognition algorithms are located on remote servers of the company, which allows using the best protection on any, even the weakest device. In recent years, cybercriminals have gone far beyond the home computer and are more focused on business users, and confidential data of corporations and large enterprises. Hackers use many methods - seize IoT devices, monitor users and then blackmail them, hack ATMs and banks' servers where hundreds and thousands of credit cards data and personal users' infromation are stored. Now, it is very important to use the most advanced protection technologies to constantly develop and improve methods of fighting against cyber threats.
The company has in its arsenal a line of antiviruses for home use, which are the simplest and most reliable means of protection against unauthorized access to the device and at the same time provide strong protection against other external threats in the Internet environment. So there is a line of antivirus solutions for enterprises that are designed to secure confidential data and correspondence. All information transmitted over the network from the computer to the cloud is protected in several stages and the probability of its interception is minimized.